Frequently Asked Questions

Find answers to your most common questions about our hosting services, domains, billing, and more. If you can't find what you're looking for, please contact our support team.

Common Questions

Browse through our most frequently asked questions to find quick answers to your queries

What types of hosting do you offer?

We offer a comprehensive range of hosting solutions including Shared Hosting, VPS Hosting, Dedicated Servers, Linux VPS Hosting, and Managed WordPress Hosting. Each plan is designed to meet different needs and budgets, with the ability to easily upgrade as your website grows.

How do I know which hosting plan is right for me?

The right hosting plan depends on your specific needs. For small blogs or personal websites, Shared Hosting is usually sufficient. For growing businesses or websites with moderate traffic, VPS Hosting provides more resources. E-commerce sites or high-traffic websites may require Dedicated Servers. Our support team can help you determine the best plan based on your expected traffic, resource needs, and technical requirements.

Can I upgrade my hosting plan later?

Yes, you can easily upgrade your hosting plan at any time through your client dashboard. As your website grows, you might need more resources, and our scalable infrastructure makes it seamless to upgrade without any downtime. Our team can also assist with the migration process to ensure a smooth transition.

How do I register a new domain name?

Registering a domain is simple. Use our domain search tool to check availability, select your desired domain name, and complete the registration process by providing your contact details and payment information. The entire process takes just a few minutes, and your domain will be active within 24-48 hours.

Can I transfer my existing domain to your service?

Yes, you can transfer your existing domain to us. You'll need to unlock your domain with your current registrar, obtain an authorization code (EPP), and then initiate the transfer through our domain transfer page. The process typically takes 5-7 days to complete, and we'll add one year to your existing registration when you transfer.

How do I point my domain to your hosting services?

To point your domain to our hosting, you'll need to update your domain's nameservers to ours. This can be done through your domain registrar's control panel. Once you've signed up for our hosting, we'll provide you with the specific nameservers to use. The DNS propagation can take 24-48 hours to complete globally.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and cryptocurrency. All transactions are secured with industry-standard encryption to ensure your payment information remains safe.

Do you offer refunds if I'm not satisfied?

Yes, we offer a 30-day money-back guarantee on most of our hosting plans. If you're not completely satisfied with our services within the first 30 days, you can request a full refund. Domain registrations and SSL certificates are non-refundable due to the immediate provisioning of these services.

How does the billing cycle work?

You can choose to be billed monthly, annually, biennially, or triennially, with greater discounts for longer billing cycles. Your account will be automatically charged at the beginning of each billing cycle unless you cancel. You can view and manage your billing information and history through your client dashboard.

What control panel do you use for hosting management?

We provide cPanel for shared hosting accounts, which offers an intuitive interface to manage your websites, email accounts, databases, and more. For VPS and Dedicated Servers, you can choose between cPanel, Plesk, or DirectAdmin. Our Managed WordPress Hosting comes with a custom-built control panel specifically designed for WordPress sites.

How do I set up email accounts for my domain?

Creating email accounts is easy through your hosting control panel. Simply log in, navigate to the Email section, and follow the prompts to create new email accounts. You can access your emails through webmail, or configure your preferred email client (Outlook, Thunderbird, etc.) using the settings provided in the control panel.

What is your uptime guarantee?

We guarantee 99.9% uptime for all our hosting services. Our infrastructure is designed with redundancy in mind, featuring multiple power supplies, network connections, and hardware components. In the rare event that we fail to meet this guarantee, eligible customers will receive credits as outlined in our Service Level Agreement.

Couldn't Find Your Answer?

Our support team is available 24/7 to help you with any questions or concerns you might have. Contact us via live chat, email, or phone for immediate assistance.

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