60-Day Money Back Guarantee

At Smarter Webhosting, we are confident in the quality of our services. That's why we offer a 60-day money-back guarantee on all of our hosting plans. If you're not completely satisfied with our services within the first 60 days of your purchase, you can request a full refund.

This guarantee demonstrates our commitment to providing reliable, high-quality hosting services and our confidence that you'll be satisfied with your experience.

Eligibility for Refunds

Our refund policy includes the following conditions:

• Hosting Services: We provide pro-rated refunds for any unused portion of your hosting service.
• Annual Plans: The 60-day money-back guarantee applies to annual or longer payment plan terms.
• Monthly Plans: For monthly plans, we offer pro-rated refunds for the unused portion of the current billing cycle.

Exceptions: The following services are non-refundable:

• SSL Certificates
• Domain name registrations, transfers, or renewals
• Setup fees or installation charges
• Administrative fees

Free Trial Period

In addition to our money-back guarantee, new customers can take advantage of our 30-day free trial period. During this period, you can fully evaluate our services without any financial commitment.

If you decide to continue with our services after the free trial period, the 60-day money-back guarantee period begins from the date of your first payment.

How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account control panel
2. Submit a support ticket through our billing department
3. Clearly state your request for a refund and the reason for cancellation
4. Include your account details and the service you wish to cancel

All refund requests must be submitted within the eligible refund period. Once we receive your request, our team will process it as quickly as possible.

Refund Processing

Refunds will be processed using the same payment method used for the original purchase. The time it takes for a refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

Please note that processing times are estimates and may vary based on your financial institution.

Account Termination

When a refund is issued, the associated services will be terminated. This includes:

• All website content and data will be removed from our servers
• Email accounts associated with the hosting account will be deactivated
• Access to the control panel will be revoked

We recommend backing up all your data before requesting a refund to avoid any loss of information.

Cancellation Without Refund

You may cancel your services at any time after the refund eligibility period has expired. In such cases, your account will remain active until the end of the current billing cycle, but no refund will be issued for the unused portion of the service.

Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions about our refund policy, please contact us.